Frequently Asked In-Home Companion Care Questions

We are pleased to provide you and/or your loved ones with non-medical companion care.  

We currently provide companion care services throughout the Dallas/Ft. Worth areas and surrounding communities.

Yes, our caregiver are all employees, properly insured, and required to pass drug screening and background checks. 

We always encourage your involvement in the decision-making process and welcome your feedback and insight. You can be assured that we do our absolute best to accommodate your requests and seek your satisfaction. However, we trust you understand that scheduling caregivers and clients is not without challenges, so although we always do our absolute best to meet your requests, we can never make absolute guarantees.  

We will always do our best to accommodate your schedule. If you or your loved one prefers particular days or times, we will do our absolute best to accommodate. Should there be any type of scheduling conflict, we will always provide as much advanced notice as possible. 

Because we are a non-medical companion care service, our caregivers cannot provide any advice or counsel regarding medication type, doses, volume, or other. All knowledge-based questions regarding medication needs to be director to your doctor or pharmacist. However, medication reminders are one of our most requested services.  As per the guidance and recommendation of your medical team, our caregivers can offer medication reminders. Our caregivers can also report any possible side effects. 

Yes, of course. We are here to serve you and your loved ones on an as-needed basis. Should you need to extend or decrease the volume of care, please contact our office for updated scheduling. We try to remain as flexible as possible. 

First, our caregivers work on an hourly basis so we are able to confirm the days, times, and service locations of where they served. Second, caregivers are required to update and document the Care Plan of your loved ones during and towards the end of each shift. Third, our itemized invoices are only sent when services are complete.  

No. Because we are a non-medical companion care service, no medical pre-authorization or pre-qualification is necessary. You and your loved ones choose the services you desire and we do our best to meet your needs.  

Every family we serve receives a custom Care Plan specific to their needs. Several factors help us determine the cost of service:

• Number of days per week. We do not have any daily minimum requirements
• Number of hours per day. We require a minimum of four (4) hours per service
• Additional services such as transportation. Transportation will incur additional cost to reimburse caregivers for fuel and mileage
• Service location. If you or your loved one is in a more rural area or remote location, additional mileage charges may apply to accommodate travel time

No. Because companion care services are not typically covered by insurance or government subsidies, such services will need to be paid privately. 

No. To ensure your protection and transparency, we will always invoice you or the designated person/guardian responsible for handling the finances of your loved one. Invoices will be sent weekly and should be paid by check or credit card within Net 15 terms. We ask that you do not convey pay, cash or check, to our caregivers. 

The privacy and discretion of you and your loved ones is of utmost concern. We adhere to all applicable federal and state guidelines related to privacy of personal and information. Such discretion starts from the point if intake, to our in-home Assessment, to when a formal services agreement has been established, during full term of care being rendered and beyond.

Your information is never sold to a third party under any circumstances. 

Please contact our office or complete our online form. We will arrange a FREE in-home Assessment where you and your loved one can further discuss the benefits of our service and how we can meet your needs and possibly enhance your independence. We welcome the opportunity to answer all of your questions regarding our companion care services and associated costs. We will discuss a custom Care Plan for you or your loved one and, typically, within a few days, we should be able to begin providing service. 

If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed Helping Hands Service Agreement, you will be invoiced as per the terms of the Agreement.

We currently accept cash, check, or credit card.

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Yes, with advanced notice we work to provide evening and weekend hours.

Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.

No!  Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

Yes, absolutely.  Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.